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My Cart (0)10.1 Retail Customer Returns.
FFi offers a thirty (30) day, one hundred percent (100%) unconditional money back guarantee on products to all retail customers. Every FFi distributor is bound by his/her Distributor Agreement and the Policies and Procedures to honor this guarantee. Prior to the completion of any retail sale, a distributor must make a verbal disclosure of the right to cancel. If a retail customer is dissatisfied with any FFi product for any reasons, then the retail customer may return the unused portion of the product(s) to the distributor from whom it was purchased within thirty (30) days from the date of purchase for either a replacement, exchange for another product or a full refund of the purchase price of the product.
FFi will replace the returned product to the distributor providing the following steps and conditions are met:
- FFi is notified of a pending retail customer return.
- The distributor through whom it was originally purchased returns the product to FFi as instructed by FFi Customer Service.
- The product is received by FFi within fifteen (15) days from the return date to the distributor.
- The return* is accompanied by the following:
- A signed statement from the retail customer identifying the reason for the return and include:
- A dated copy of the original sales receipt
- The product as received from the retail customer
- The name, address and telephone number of the retail customer.
FFi will not refund, to any distributor, the purchase price of any retail customer returns and no replacement products will be released if the conditions of the rule are not met.
*Retail sales return requests must be clearly written with complete details (name, address, telephone number, email – if available, and any other information which would allow FFi to verify the sale and subsequent return). Unverifiable retail sales cannot be replaced. Falsified information could lead to further investigation and possible suspension of distributorship.
10.2 Return by Online and Preferred Customers.
FFi offers online and preferred customers an unconditional thirty (30) day money back guarantee. If for any reason an Online or Preferred customer is dissatisfied with any FFi product he/she may return his/her initial purchase of that product within thirty (30) days for a replacement, exchange or full refund of the purchase price (less shipping).
10.3 Return Product Authorization.
Before any product may be returned to FFi, whether it is a shipping error, retail customer return, damaged product or resignation, the distributor must contact FFi customer service either by fax, postal delivery or email to obtain a Return Merchandise Authorization number (RMA). Any package received without such identification clearly visible on the package exterior will be refused.
10.4. Quality Control (QC).
FFi will replace, within thirty (30) days of purchase any product found to be defective. However, no product should be returned to FFi prior to the approval to do so from FFi Customer Service whether through a telephone, mail, fax, or email request. In order to assure that replacement product will be issued, strict compliance to the following procedure is required:
| 1. |
A written replacement request must be submitted, stating the reason for the request and accompanied by verification of payment and a copy of the product order form and packing slip. |
| 2. |
Upon notification FFi will instruct the distributor where to ship the product and will issue an RMA (Return Merchandise Authorization) number, which must be clearly written on the exterior of the returned package(s). Upon receipt and verification FFi will ship out the replacement product(s). |
10.5 Resignation Returns.
If a distributor wishes to return product purchased for personal use, inventory purposes or sales aids while the Distributor Agreement was in effect, all product in CURRENT, REUSABLE AND RESALABLE condition which has been purchased within twelve (12) months shall be repurchased subject to compliance with the Seventy Percent Rule (see item 8.5) . The purchase shall be at a price of not less than ninety percent (90%) of the original net cost to the participant minus any freight charges and commissions paid to the distributor. Any such requests will be considered a resignation of the distributorship.
All international returns must be made within ninety (90) days ** from the date of purchase and are subject to all other guidelines stated herein.
In the event that inventory is returned that does not meet the above conditions for return, such merchandise will be held for a period of thirty (30) days during which time the distributor has the right to request return of those items. Distributors will pay for all shipping charges. Should this request not be received by the customer service department in the time period noted above, FFi reserves the right to destroy such inventory without further compensation to that distributor.
** The permission return period may vary according to country and state laws.**
In order to ensure that a distributor refund issued in a timely manner, the following steps should be followed:
| 1. |
A written request must be submitted, either by fax, postal delivery or email to FFi customer service, clearly citing the reason for the resignation and for the return of product and/or sales materials. |
| 2. | Upon receipt of the proper information, FFi will instruct the distributor where to ship the products along with the RMA (Return Merchandise Authorization) number, which must be clearly visible on the exterior of all packages. Any return without this information on the outside of the package will be refused without exception. FFi will issue the refund within approximately thirty (30) days from the date of receipt of the authorized merchandise. |
| 3. | The distributor assumes the cost of shipping any merchandise to FFi. |
| 4. | The distributor assumes responsibility for packing and shipping products in a manner that will ensure that it is received in a timely manner and with minimal damage. FFi will not accept damaged merchandise for refund. |
| 5. | Refunds will be issued in the same manner that payment was received. This means that if a credit card was used to place the order, the reimbursement will be issued back to that same card. If the payment was made by check, the refund will be issued in the same name as received. |
10.6 Unauthorized Returns.
Should a distributor refuse delivery of any FFi shipment or request to return any previously purchased product for a refund, such request will be deemed as a voluntary suspension.
10.7 Buyer’s Right to Cancel.
Federal law empowers a buyer to cancel certain sales without penalty prior to midnight of the third (3rd) business day following the transaction. This rule covers retail consumer sales of Twenty-Five Dollars ($25.00) or more that occur away from the retailer’s main office. In addition, the distributor must orally inform the buyer of the three (3) day right to cancel at the time the buyer signs the contract of sales or purchases the goods.
10.8 Exchanges.
FFi will not accept product exchanges from distributors.
10.9 Distributor Responsibility.
If a retail customer mails or delivers to a distributor a valid notice of cancellation prior to midnight on the third (3rd) business day after ordering or purchasing product, it must be honored by the distributor. If a buyer has taken delivery of the goods, that product must be returned along with the notice, in as good a condition as when delivered. Within ten (10) business days after receiving the notice, the distributor must refund all payment made under the contract of sale.
Should retail customers contact FFi customer service concerning refusal of a distributor to issue the appropriate refund in the time period indicated, such distributor will be subject to suspension of distributorship pending resolution of the complaint.
10.10 Warranties.
Except as expressly stated herein, FFi makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through FFi.